Teachstone, a Public Benefit Corporation - MyTeachstone platform - video playback - closed captioning unavailable – Incident details

All systems operational

MyTeachstone platform - video playback - closed captioning unavailable

Resolved
Partial outage
Started over 5 years agoLasted about 3 hours

Affected

MyTeachstone Platform

Partial outage from 5:48 PM to 8:40 PM

Updates
  • Resolved
    UTC
    Resolved

    No further reports of problems. Service fully restored.

  • Monitoring
    UTC
    Monitoring

    Closed captioning and other video-playback related services are restored for all users. Monitoring to make sure we are fully restored before closing the incident.

  • Identified
    UTC
    Identified

    Our video provider, Kaltura, is working through a partial outage of their video streaming and playback services.

    Closed captioning for video playback on the MyTeachstone platform is not working at this time.

    We will update further as Kaltura works to resolve these issues with their services - https://status.kaltura.com/