Teachstone, a Public Benefit Corporation - learn.teachstone.com - timing out for some users – Incident details
All systems operational
learn.teachstone.com - timing out for some users
Resolved
Operational
Started about 3 years agoLasted about 3 hours
Affected
Online Learning
Operational from 5:57 PM to 9:14 PM
Updates
Resolved
Resolved
LMS performance has been restored for all users.
Monitoring
Monitoring
The database reboot has been completed - we are watching to see if performance has improved for users who reported site slowness before the reboot.
Identified
Identified
The vendor will be rebooting the database system behind the LMS to restore service and performance - expect 5-10 minutes of downtime as they do this. Will update again once service is restored.
Investigating
Investigating
Hi,
Our LMS is timing out for some users - our vendor has been notified about the response time issues we are experiencing.