Teachstone, a Public Benefit Corporation - Notice history

All systems operational

Online Learning - Operational

MyTeachstone Platform - Operational

Teachstone Store - Operational

Video Services - Operational

Public Website - Operational

Teachstone IOS App - Operational

Notice history

Jul 2025

No notices reported this month

Jun 2025

Web-Based Support Chat Unavailable
  • Resolved
    Resolved

    Hi all,

    All web support chat functionality has been restored across our entire web presence. Thank you for your patience as we worked to resolve this issue.

  • Monitoring
    Monitoring

    Support web chat functionality has now been restored on:

    • 2008 observations and learning resources v1

    • Public website

    Fixes are in progress for support web chat on:

    • Online courses / LMS

    • Community

    Thank you again for your patience as we work to restore this important function throughout our web presence.

  • Update
    Update

    Hi all!

    Thank you for your patience as we mitigate and resolve this issue.

    Webchat is now working again on:

    * Online store

    * Public status page

    * Dashboard (MyTeachstone platform landing page)

    * myCLASS

    TBD

    * 2008 CLASS observations and Learning Resources v1 - fix identified, deployment in progress

    * Online courses - teams are working together to create the fix - will not be fixed today

    More updates when we have more progress to share.

  • Identified
    Identified

    We have identified a fix - online store web chat (store.teachstone.com) is working again.

    More updates to follow as we work to resolve this issue across the MyTeachstone platform.

  • Investigating
    Investigating

    Our web-based support chat is down, and our team is actively working to identify and implement a fix.

    In the meantime, we’re still here for you—please reach out to us via our support form or by email if you need assistance:

    We sincerely apologize for the inconvenience and appreciate your patience. We’re committed to resolving this as quickly as possible and will update this page as soon as we have more information.

May 2025

No notices reported this month

May 2025 to Jul 2025

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