Teachstone, a Public Benefit Corporation Estado - Historial de incidentes https://status.teachstone.com Teachstone, a Public Benefit Corporation Sat, 7 Feb 2026 14:00:00 +0000 Plataforma myTeachstone: tiempo de inactividad planificado: 12 de diciembre de 2024, de 8 a 10 p. m., hora del este de EE. UU. Type: Maintenance Duration: 1 hour and 15 minutes Affected Components: Plataforma MyTeachstone, Tienda Teachstone, Servicios de video, Aplicación Teachstone para iOS, Sitio web público, Aprendizaje en línea Feb 7, 14:01:00 GMT+0 - Identificado - El mantenimiento se ha completado con éxito. Feb 7, 14:00:00 GMT+0 - Identificado - El mantenimiento está ahora en progreso Feb 7, 15:14:58 GMT+0 - Completado - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 15 minutes

Affected Components: , , , , ,

<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>14:01:00</var> GMT+0</small><br><strong>Identificado</strong> - El mantenimiento se ha completado con éxito..</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identificado</strong> - El mantenimiento está ahora en progreso.</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>15:14:58</var> GMT+0</small><br><strong>Completado</strong> - Maintenance has completed successfully..</p> ]]> Sat, 7 Feb 2026 14:00:00 +0000 https://status.teachstone.com/maintenance/cm4j0vvvg0088tm2ia7dwrnpg https://status.teachstone.com/maintenance/cm4j0vvvg0088tm2ia7dwrnpg Web-Based Support Chat Unavailable Type: Incident Duration: 1 day, 1 hour and 37 minutes Affected Components: Plataforma MyTeachstone, Tienda Teachstone, Servicios de video, Aplicación Teachstone para iOS, Aprendizaje en línea, Sitio web público Jun 16, 15:00:00 GMT+0 - Investigando - Our web-based support chat is down, and our team is actively working to identify and implement a fix. In the meantime, we’re still here for you—please reach out to us via our support form or by email if you need assistance: * Web:[ https://teachstone.com/support/](https://teachstone.com/support/) * Email: [contact@teachstone.com](mailto:contact@teachstone.com) We sincerely apologize for the inconvenience and appreciate your patience. We’re committed to resolving this as quickly as possible and will update this page as soon as we have more information. Jun 17, 13:36:59 GMT+0 - Supervisando - Support web chat functionality has now been restored on: * 2008 observations and learning resources v1 * Public website Fixes are in progress for support web chat on: * Online courses / LMS * Community Thank you again for your patience as we work to restore this important function throughout our web presence. Jun 16, 20:54:23 GMT+0 - Identificado - We have identified a fix - online store web chat ([store.teachstone.com](http://store.teachstone.com)) is working again. More updates to follow as we work to resolve this issue across the MyTeachstone platform. Jun 16, 22:20:30 GMT+0 - Identificado - Hi all! Thank you for your patience as we mitigate and resolve this issue. Webchat is now working again on: \* Online store \* Public status page \* Dashboard (MyTeachstone platform landing page) \* myCLASS TBD \* 2008 CLASS observations and Learning Resources v1 - fix identified, deployment in progress \* Online courses - teams are working together to create the fix - will not be fixed today More updates when we have more progress to share. Jun 17, 16:37:20 GMT+0 - Resuelto - Hi all, All web support chat functionality has been restored across our entire web presence. Thank you for your patience as we worked to resolve this issue. Type: Incident

Duration: 1 day, 1 hour and 37 minutes

Affected Components: , , , , ,

<p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Investigando</strong> - Our web-based support chat is down, and our team is actively working to identify and implement a fix. In the meantime, we’re still here for you—please reach out to us via our support form or by email if you need assistance: * Web:[ https://teachstone.com/support/](https://teachstone.com/support/) * Email: [contact@teachstone.com](mailto:contact@teachstone.com) We sincerely apologize for the inconvenience and appreciate your patience. We’re committed to resolving this as quickly as possible and will update this page as soon as we have more information..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>13:36:59</var> GMT+0</small><br><strong>Supervisando</strong> - Support web chat functionality has now been restored on: * 2008 observations and learning resources v1 * Public website Fixes are in progress for support web chat on: * Online courses / LMS * Community Thank you again for your patience as we work to restore this important function throughout our web presence..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>20:54:23</var> GMT+0</small><br><strong>Identificado</strong> - We have identified a fix - online store web chat ([store.teachstone.com](http://store.teachstone.com)) is working again. More updates to follow as we work to resolve this issue across the MyTeachstone platform..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>22:20:30</var> GMT+0</small><br><strong>Identificado</strong> - Hi all! Thank you for your patience as we mitigate and resolve this issue. Webchat is now working again on: \* Online store \* Public status page \* Dashboard (MyTeachstone platform landing page) \* myCLASS TBD \* 2008 CLASS observations and Learning Resources v1 - fix identified, deployment in progress \* Online courses - teams are working together to create the fix - will not be fixed today More updates when we have more progress to share..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>16:37:20</var> GMT+0</small><br><strong>Resuelto</strong> - Hi all, All web support chat functionality has been restored across our entire web presence. Thank you for your patience as we worked to resolve this issue..</p> ]]> Mon, 16 Jun 2025 15:00:00 +0000 https://status.teachstone.com/incident/cmbzju3e4000fqk7ju2tpcpx3 https://status.teachstone.com/incident/cmbzju3e4000fqk7ju2tpcpx3 Plataforma MyTeachstone: inicio y cierre de sesión de usuario y muchos otros servicios de plataforma que no están disponibles para que los utilicen los clientes. Type: Incident Duration: 46 minutes Affected Components: Plataforma MyTeachstone, Aprendizaje en línea Sep 12, 20:20:17 GMT+0 - Identificado - Estamos experimentando una interrupción con la base de datos de texto completo utilizada por la plataforma MyTeachstone. El inicio de sesión y el cierre de sesión de usuario y muchos otros servicios no funcionan actualmente como resultado de este problema. Hemos identificado y estamos implementando una solución que resolverá este problema. Enviaremos más actualizaciones a medida que avance la solución. Sep 12, 20:30:05 GMT+0 - Identificado - Nuestra solución está en progreso y estamos viendo que algunas funciones regresan: varios usuarios informan que ahora pueden iniciar sesión y cerrar sesión en la plataforma. Más actualizaciones tan pronto como avance la solución. Sep 12, 21:06:13 GMT+0 - Resuelto - La plataforma MyTeachstone continúa operativa y disponible para todos los usuarios. Sep 12, 20:45:25 GMT+0 - Supervisando - La plataforma MyTeachstone está operativa y disponible para todos los usuarios. Supervisaremos el rendimiento y la disponibilidad durante los próximos 30 minutos para asegurarnos de que nuestra solución siga funcionando como se esperaba. Type: Incident

Duration: 46 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>20:20:17</var> GMT+0</small><br><strong>Identificado</strong> - Estamos experimentando una interrupción con la base de datos de texto completo utilizada por la plataforma MyTeachstone. El inicio de sesión y el cierre de sesión de usuario y muchos otros servicios no funcionan actualmente como resultado de este problema. Hemos identificado y estamos implementando una solución que resolverá este problema. Enviaremos más actualizaciones a medida que avance la solución..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>20:30:05</var> GMT+0</small><br><strong>Identificado</strong> - Nuestra solución está en progreso y estamos viendo que algunas funciones regresan: varios usuarios informan que ahora pueden iniciar sesión y cerrar sesión en la plataforma. Más actualizaciones tan pronto como avance la solución..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>21:06:13</var> GMT+0</small><br><strong>Resuelto</strong> - La plataforma MyTeachstone continúa operativa y disponible para todos los usuarios..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>20:45:25</var> GMT+0</small><br><strong>Supervisando</strong> - La plataforma MyTeachstone está operativa y disponible para todos los usuarios. Supervisaremos el rendimiento y la disponibilidad durante los próximos 30 minutos para asegurarnos de que nuestra solución siga funcionando como se esperaba..</p> ]]> Tue, 12 Sep 2023 20:20:17 +0000 https://status.teachstone.com/incident/clmgrbtzy16020bbn0tu16mwrr https://status.teachstone.com/incident/clmgrbtzy16020bbn0tu16mwrr MTP / MMCI: las cargas de video no son visibles en myCLASS Type: Incident Duration: 1 day, 4 hours and 18 minutes Affected Components: Plataforma MyTeachstone May 30, 14:22:48 GMT+0 - Identificado - Hola, Hemos identificado un problema con los flujos de trabajo de MTP y MMCI que impide que las cargas de video MTP y MMCI realizadas desde la aplicación Teachstone IOS sean visibles en la plataforma MyTeachstone. Nuestros equipos de ingeniería han identificado una solución para este problema y la lanzarán mañana por la mañana a producción. Mientras tanto, si encuentra este problema, comuníquese con atención al cliente y podrán ayudarlo y asociar manualmente su video cargado con sus sesiones MTP o MMCI. Gracias por su paciencia mientras resolvemos este problema. May 31, 15:17:26 GMT+0 - Supervisando - Publicamos una solución para este problema en producción y estamos verificando la solución para garantizar que hayamos solucionado permanentemente el problema con las cargas de video a través de la aplicación Teachstone IOS para todos los usuarios. May 31, 18:41:04 GMT+0 - Resuelto - Las cargas de video para los programas MMCI y MTP vuelven a funcionar como se esperaba a través de la aplicación de carga de video Teachstone IOS. Gracias por su paciencia mientras trabajábamos para resolver este problema. Type: Incident

Duration: 1 day, 4 hours and 18 minutes

Affected Components:

<p><small>May <var data-var='date'> 30</var>, <var data-var='time'>14:22:48</var> GMT+0</small><br><strong>Identificado</strong> - Hola, Hemos identificado un problema con los flujos de trabajo de MTP y MMCI que impide que las cargas de video MTP y MMCI realizadas desde la aplicación Teachstone IOS sean visibles en la plataforma MyTeachstone. Nuestros equipos de ingeniería han identificado una solución para este problema y la lanzarán mañana por la mañana a producción. Mientras tanto, si encuentra este problema, comuníquese con atención al cliente y podrán ayudarlo y asociar manualmente su video cargado con sus sesiones MTP o MMCI. Gracias por su paciencia mientras resolvemos este problema. .</p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>15:17:26</var> GMT+0</small><br><strong>Supervisando</strong> - Publicamos una solución para este problema en producción y estamos verificando la solución para garantizar que hayamos solucionado permanentemente el problema con las cargas de video a través de la aplicación Teachstone IOS para todos los usuarios..</p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>18:41:04</var> GMT+0</small><br><strong>Resuelto</strong> - Las cargas de video para los programas MMCI y MTP vuelven a funcionar como se esperaba a través de la aplicación de carga de video Teachstone IOS. Gracias por su paciencia mientras trabajábamos para resolver este problema..</p> ]]> Tue, 30 May 2023 14:22:48 +0000 https://status.teachstone.com/incident/cliadbnhd242681buobcor5dq23 https://status.teachstone.com/incident/cliadbnhd242681buobcor5dq23 Aplicación Teachstone IOS - temporalmente no disponible para descargar Type: Incident Duration: 1 day, 7 hours and 29 minutes Affected Components: Aplicación Teachstone para iOS May 5, 14:25:33 GMT+0 - Supervisando - La aplicación Teachstone IOS ahora está disponible para algunos usuarios a través de la tienda de aplicaciones IOS, pero aún no para todos los usuarios. Proporcionaremos otra actualización una vez que hayamos verificado que la aplicación Teachstone está ampliamente disponible para su descarga a través de la tienda de aplicaciones IOS. May 4, 13:55:04 GMT+0 - Identificado - Hola, La aplicación Teachstone IOS no está disponible temporalmente para su descarga desde la tienda de aplicaciones de Apple. Estamos trabajando para restaurar el acceso a la aplicación lo antes posible y proporcionaremos más actualizaciones una vez que las tengamos. May 5, 21:24:10 GMT+0 - Resuelto - La aplicación Teachstone IOS ahora está completamente disponible en la App Store. Type: Incident

Duration: 1 day, 7 hours and 29 minutes

Affected Components:

<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>14:25:33</var> GMT+0</small><br><strong>Supervisando</strong> - La aplicación Teachstone IOS ahora está disponible para algunos usuarios a través de la tienda de aplicaciones IOS, pero aún no para todos los usuarios. Proporcionaremos otra actualización una vez que hayamos verificado que la aplicación Teachstone está ampliamente disponible para su descarga a través de la tienda de aplicaciones IOS..</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>13:55:04</var> GMT+0</small><br><strong>Identificado</strong> - Hola, La aplicación Teachstone IOS no está disponible temporalmente para su descarga desde la tienda de aplicaciones de Apple. Estamos trabajando para restaurar el acceso a la aplicación lo antes posible y proporcionaremos más actualizaciones una vez que las tengamos..</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>21:24:10</var> GMT+0</small><br><strong>Resuelto</strong> - La aplicación Teachstone IOS ahora está completamente disponible en la App Store..</p> ]]> Thu, 4 May 2023 13:55:04 +0000 https://status.teachstone.com/incident/clh96vulh232516jrohaj0m1hh1 https://status.teachstone.com/incident/clh96vulh232516jrohaj0m1hh1 Plataforma MyTeachstone - prueba de observación - la reproducción de video no funciona para algunos clientes Type: Incident Duration: 3 days, 9 hours and 11 minutes Affected Components: Servicios de video Jan 23, 16:16:54 GMT+0 - Resuelto - Kaltura cree que han resuelto este problema; monitorearemos las actualizaciones adicionales antes de resolver este incidente. Gracias por su paciencia y comprensión. Jan 23, 14:55:44 GMT+0 - Identificado - Hola, Nuestro proveedor de reproducción de video, Kaltura, ha identificado un problema con la reproducción de video que afecta a una gran cantidad de sus clientes; hemos confirmado que algunos usuarios de Teachstone están experimentando problemas con la reproducción de video para sus pruebas de observación. Kaltura nos ha informado que han identificado la causa de este problema y están trabajando para resolverlo lo más rápido posible. posible. Actualizaré nuevamente una vez que escuchemos actualizaciones de Kaltura sobre su progreso hacia una resolución. Jan 23, 15:40:23 GMT+0 - Identificado - Kaltura continúa investigando y corrigiendo el problema con la reproducción de video; a partir de este mensaje, aún no han identificado una solución para los problemas generalizados con su reproductor de video. La reproducción de video sigue sin funcionar en nuestra plataforma en este momento. Jan 23, 16:02:38 GMT+0 - Identificado - Kaltura ha identificado la causa raíz de este problema y está trabajando activamente para corregirlo. Jan 23, 16:06:23 GMT+0 - Identificado - Kaltura ha mitigado el problema y está en proceso de restaurar la funcionalidad de reproducción de video en su plataforma. La funcionalidad del servicio de video se restaurará pronto. Type: Incident

Duration: 3 days, 9 hours and 11 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>16:16:54</var> GMT+0</small><br><strong>Resuelto</strong> - Kaltura cree que han resuelto este problema; monitorearemos las actualizaciones adicionales antes de resolver este incidente. Gracias por su paciencia y comprensión..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>14:55:44</var> GMT+0</small><br><strong>Identificado</strong> - Hola, Nuestro proveedor de reproducción de video, Kaltura, ha identificado un problema con la reproducción de video que afecta a una gran cantidad de sus clientes; hemos confirmado que algunos usuarios de Teachstone están experimentando problemas con la reproducción de video para sus pruebas de observación. Kaltura nos ha informado que han identificado la causa de este problema y están trabajando para resolverlo lo más rápido posible. posible. Actualizaré nuevamente una vez que escuchemos actualizaciones de Kaltura sobre su progreso hacia una resolución..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>15:40:23</var> GMT+0</small><br><strong>Identificado</strong> - Kaltura continúa investigando y corrigiendo el problema con la reproducción de video; a partir de este mensaje, aún no han identificado una solución para los problemas generalizados con su reproductor de video. La reproducción de video sigue sin funcionar en nuestra plataforma en este momento..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>16:02:38</var> GMT+0</small><br><strong>Identificado</strong> - Kaltura ha identificado la causa raíz de este problema y está trabajando activamente para corregirlo..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>16:06:23</var> GMT+0</small><br><strong>Identificado</strong> - Kaltura ha mitigado el problema y está en proceso de restaurar la funcionalidad de reproducción de video en su plataforma. La funcionalidad del servicio de video se restaurará pronto..</p> ]]> Mon, 23 Jan 2023 14:55:44 +0000 https://status.teachstone.com/incident/cld8xku1t182131bcoiv8e6nkbf https://status.teachstone.com/incident/cld8xku1t182131bcoiv8e6nkbf MyTeachstone platform - unavailable due to planned maintenance - Saturday December 10 from 1 - 4 PM ET Type: Maintenance Duration: 3 hours Affected Components: Aprendizaje en línea, Plataforma MyTeachstone, Servicios de video Dec 10, 18:00:00 GMT+0 - Identificado - Hi, We are upgrading key components of the MyTeachstone platform this afternoon from 1 PM ET to 4 PM ET - during this time the MyTeachstone platform will not be available for use by customers. Dec 10, 18:00:01 GMT+0 - Identificado - El mantenimiento está ahora en progreso Dec 10, 21:00:00 GMT+0 - Completado - El mantenimiento se ha completado con éxito Type: Maintenance

Duration: 3 hours

Affected Components: , ,

<p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identificado</strong> - Hi, We are upgrading key components of the MyTeachstone platform this afternoon from 1 PM ET to 4 PM ET - during this time the MyTeachstone platform will not be available for use by customers..</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identificado</strong> - El mantenimiento está ahora en progreso.</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completado</strong> - El mantenimiento se ha completado con éxito.</p> ]]> Sat, 10 Dec 2022 18:00:00 +0000 https://status.teachstone.com/maintenance/clbi7exqj17920iplpwmx51fyd https://status.teachstone.com/maintenance/clbi7exqj17920iplpwmx51fyd All storefronts - partial outage Type: Incident Duration: 33 minutes Affected Components: Tienda Teachstone Apr 20, 15:32:45 GMT+0 - Supervisando - From BigCommerce Monitoring - A fix has been implemented and we are monitoring the results. We will continue to provide updates as they come through. Apr 20, 15:41:06 GMT+0 - Resuelto - We just resolved the issue! Apr 20, 15:08:32 GMT+0 - Identificado - Our e-commerce vendor, BigCommerce, is working on correcting outages with customers' storefronts. The following storefronts are impacted: * On-demand CDA - https://cdastore.teachstone.com/ * Kindercare CDA - https://store.teachstone.com/cda/kce/ * General store - https://store.teachstone.com/ Type: Incident

Duration: 33 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>15:32:45</var> GMT+0</small><br><strong>Supervisando</strong> - From BigCommerce Monitoring - A fix has been implemented and we are monitoring the results. We will continue to provide updates as they come through..</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>15:41:06</var> GMT+0</small><br><strong>Resuelto</strong> - We just resolved the issue!.</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>15:08:32</var> GMT+0</small><br><strong>Identificado</strong> - Our e-commerce vendor, BigCommerce, is working on correcting outages with customers' storefronts. The following storefronts are impacted: * On-demand CDA - https://cdastore.teachstone.com/ * Kindercare CDA - https://store.teachstone.com/cda/kce/ * General store - https://store.teachstone.com/ .</p> ]]> Wed, 20 Apr 2022 15:08:32 +0000 https://status.teachstone.com/incident/cl27pmgrv26582rzogoc5l91ew https://status.teachstone.com/incident/cl27pmgrv26582rzogoc5l91ew 08/04/2020 5-7 PM EST - LMS infrastructure upgrade - My Courses tile unavailable for 2 hours Type: Maintenance Affected Components: Aprendizaje en línea Aug 4, 21:00:00 GMT+0 - Completado - Our vendor will be upgrading the infrastructure for our LMS (Totara) - online learning services that are hosted through the LMS will be unavailable during this time (My Courses tile in your dashboard). Type: Maintenance

Affected Components:

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completado</strong> - Our vendor will be upgrading the infrastructure for our LMS (Totara) - online learning services that are hosted through the LMS will be unavailable during this time (My Courses tile in your dashboard)..</p> ]]> Wed, 4 Aug 2021 21:00:00 +0000 https://status.teachstone.com/maintenance/ckrqqiri824677683lsrptm00qe https://status.teachstone.com/maintenance/ckrqqiri824677683lsrptm00qe learn.teachstone.com - timing out for some users Type: Incident Duration: 6 days, 7 hours and 17 minutes Affected Components: Aprendizaje en línea Jul 30, 20:55:32 GMT+0 - Supervisando - The database reboot has been completed - we are watching to see if performance has improved for users who reported site slowness before the reboot. Jul 30, 21:14:40 GMT+0 - Resuelto - LMS performance has been restored for all users. Jul 30, 20:18:11 GMT+0 - Identificado - The vendor will be rebooting the database system behind the LMS to restore service and performance - expect 5-10 minutes of downtime as they do this. Will update again once service is restored. Jul 30, 17:57:00 GMT+0 - Investigando - Hi, Our LMS is timing out for some users - our vendor has been notified about the response time issues we are experiencing. Type: Incident

Duration: 6 days, 7 hours and 17 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>20:55:32</var> GMT+0</small><br><strong>Supervisando</strong> - The database reboot has been completed - we are watching to see if performance has improved for users who reported site slowness before the reboot..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>21:14:40</var> GMT+0</small><br><strong>Resuelto</strong> - LMS performance has been restored for all users..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>20:18:11</var> GMT+0</small><br><strong>Identificado</strong> - The vendor will be rebooting the database system behind the LMS to restore service and performance - expect 5-10 minutes of downtime as they do this. Will update again once service is restored..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>17:57:00</var> GMT+0</small><br><strong>Investigando</strong> - Hi, Our LMS is timing out for some users - our vendor has been notified about the response time issues we are experiencing..</p> ]]> Fri, 30 Jul 2021 17:57:00 +0000 https://status.teachstone.com/incident/ckrqp3vmz2346988noh82ov2kkx https://status.teachstone.com/incident/ckrqp3vmz2346988noh82ov2kkx KinderCare - CDA registration and purchase process failing Type: Incident Duration: 5 hours and 5 minutes Affected Components: Tienda Teachstone Jul 23, 20:29:53 GMT+0 - Investigando - The KinderCare storefront, https://kce.teachstone.com, is currently not allowing users to purchase access to the CDA. No other e-commerce purchases are impacted by this outage. We are in contact with the vendor and will provide further updates as a fix is identified and implemented. Jul 24, 01:34:39 GMT+0 - Resuelto - The vendor identified the issue and implemented a fix - the Kindercare CDA storefront is once again fully operational. Type: Incident

Duration: 5 hours and 5 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>20:29:53</var> GMT+0</small><br><strong>Investigando</strong> - The KinderCare storefront, https://kce.teachstone.com, is currently not allowing users to purchase access to the CDA. No other e-commerce purchases are impacted by this outage. We are in contact with the vendor and will provide further updates as a fix is identified and implemented..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>01:34:39</var> GMT+0</small><br><strong>Resuelto</strong> - The vendor identified the issue and implemented a fix - the Kindercare CDA storefront is once again fully operational..</p> ]]> Fri, 23 Jul 2021 20:29:53 +0000 https://status.teachstone.com/incident/ckrgsvjxo211283uuoezdfljdit https://status.teachstone.com/incident/ckrgsvjxo211283uuoezdfljdit MMCI and MTP - video clipping currently unavailable Type: Incident Duration: 21 days and 42 minutes Affected Components: Servicios de video Jul 12, 17:48:29 GMT+0 - Investigando - Our tier 3 team is working with our video services platform provider to find root cause and resolve this issue as soon as possible. Jul 20, 20:26:11 GMT+0 - Identificado - Our video hosting and streaming partner has identified an issue with their platform that is preventing this functionality from working and is working on a fix for it. Internally our tier 3 staff have provided an easy workaround for coaches to use while we wait for the vendor to implement their fix - no ETA on when the vendor will have a fix implemented. Jul 23, 19:47:38 GMT+0 - Identificado - We are continuing to work with the vendor to identify a permanent fix for this - workarounds are in place to ensure that both MTP and MMCI programs can and are continuing without interruption. Aug 2, 18:30:40 GMT+0 - Resuelto - Our vendor has updated their backend settings and clipping is now working again for all online programs that use video clipping. Type: Incident

Duration: 21 days and 42 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 12</var>, <var data-var='time'>17:48:29</var> GMT+0</small><br><strong>Investigando</strong> - Our tier 3 team is working with our video services platform provider to find root cause and resolve this issue as soon as possible..</p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>20:26:11</var> GMT+0</small><br><strong>Identificado</strong> - Our video hosting and streaming partner has identified an issue with their platform that is preventing this functionality from working and is working on a fix for it. Internally our tier 3 staff have provided an easy workaround for coaches to use while we wait for the vendor to implement their fix - no ETA on when the vendor will have a fix implemented..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>19:47:38</var> GMT+0</small><br><strong>Identificado</strong> - We are continuing to work with the vendor to identify a permanent fix for this - workarounds are in place to ensure that both MTP and MMCI programs can and are continuing without interruption..</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>18:30:40</var> GMT+0</small><br><strong>Resuelto</strong> - Our vendor has updated their backend settings and clipping is now working again for all online programs that use video clipping..</p> ]]> Mon, 12 Jul 2021 17:48:29 +0000 https://status.teachstone.com/incident/ckr0x7xlt3101668uoj9ycdputm https://status.teachstone.com/incident/ckr0x7xlt3101668uoj9ycdputm Product key activation not working at this time - investigation in progress Type: Incident Duration: 1 hour and 40 minutes Affected Components: Plataforma MyTeachstone Jun 22, 13:56:45 GMT+0 - Investigando - We apologize, at this time product key activation for all online services is not working in the MyTeachstone platform. Our customer support team and engineering teams are working together to identify and correct this issue as quickly as possible. Jun 22, 15:36:31 GMT+0 - Resuelto - Product key activation is now functioning as expected and this issue is resolved. Type: Incident

Duration: 1 hour and 40 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>13:56:45</var> GMT+0</small><br><strong>Investigando</strong> - We apologize, at this time product key activation for all online services is not working in the MyTeachstone platform. Our customer support team and engineering teams are working together to identify and correct this issue as quickly as possible..</p> <p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>15:36:31</var> GMT+0</small><br><strong>Resuelto</strong> - Product key activation is now functioning as expected and this issue is resolved..</p> ]]> Tue, 22 Jun 2021 13:56:45 +0000 https://status.teachstone.com/incident/ckq8478co34487999n6rj8iej20 https://status.teachstone.com/incident/ckq8478co34487999n6rj8iej20 MyTeachstone platform - video playback - closed captioning unavailable Type: Incident Duration: 7 days, 4 hours and 23 minutes Affected Components: Plataforma MyTeachstone May 14, 17:48:08 GMT+0 - Identificado - Our video provider, Kaltura, is working through a partial outage of their video streaming and playback services. Closed captioning for video playback on the MyTeachstone platform is not working at this time. We will update further as Kaltura works to resolve these issues with their services - https://status.kaltura.com/ May 14, 19:11:59 GMT+0 - Supervisando - Closed captioning and other video-playback related services are restored for all users. Monitoring to make sure we are fully restored before closing the incident. May 14, 20:40:30 GMT+0 - Resuelto - No further reports of problems. Service fully restored. Type: Incident

Duration: 7 days, 4 hours and 23 minutes

Affected Components:

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>17:48:08</var> GMT+0</small><br><strong>Identificado</strong> - Our video provider, Kaltura, is working through a partial outage of their video streaming and playback services. Closed captioning for video playback on the MyTeachstone platform is not working at this time. We will update further as Kaltura works to resolve these issues with their services - https://status.kaltura.com/.</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>19:11:59</var> GMT+0</small><br><strong>Supervisando</strong> - Closed captioning and other video-playback related services are restored for all users. Monitoring to make sure we are fully restored before closing the incident..</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>20:40:30</var> GMT+0</small><br><strong>Resuelto</strong> - No further reports of problems. Service fully restored..</p> ]]> Fri, 14 May 2021 17:48:08 +0000 https://status.teachstone.com/incident/ckoom68fz7247703ooffnhsut5q https://status.teachstone.com/incident/ckoom68fz7247703ooffnhsut5q Totara - learn.teachstone.com - inaccessible for some users Type: Incident Duration: 7 days, 10 hours and 34 minutes Affected Components: Aprendizaje en línea, Plataforma MyTeachstone Mar 23, 17:08:58 GMT+0 - Identificado - Totara is now accessible for some users and inaccessible for others. Working with our vendor to identify and implement a resolution on their end. Mar 23, 20:07:32 GMT+0 - Resuelto - learn.teachstone.com service fully restored for all users. Type: Incident

Duration: 7 days, 10 hours and 34 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>17:08:58</var> GMT+0</small><br><strong>Identificado</strong> - Totara is now accessible for some users and inaccessible for others. Working with our vendor to identify and implement a resolution on their end..</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>20:07:32</var> GMT+0</small><br><strong>Resuelto</strong> - learn.teachstone.com service fully restored for all users..</p> ]]> Tue, 23 Mar 2021 17:08:58 +0000 https://status.teachstone.com/incident/ckmm9vkkj485252zelnvyz4g09m https://status.teachstone.com/incident/ckmm9vkkj485252zelnvyz4g09m Totara - learn.teachstone.com - inaccessible for all users Type: Incident Duration: 1 day, 12 hours and 57 minutes Affected Components: Aprendizaje en línea, Plataforma MyTeachstone Mar 23, 16:57:00 GMT+0 - Resuelto - learn.teachstone.com is now active and responding to user requests. Mar 23, 16:20:03 GMT+0 - Identificado - Totara was fully unreachable, our vendor was able to get the hosting instance running again but the site is still raising errors and not allowing users to access content on it. Type: Incident

Duration: 1 day, 12 hours and 57 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>16:57:00</var> GMT+0</small><br><strong>Resuelto</strong> - learn.teachstone.com is now active and responding to user requests..</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>16:20:03</var> GMT+0</small><br><strong>Identificado</strong> - Totara was fully unreachable, our vendor was able to get the hosting instance running again but the site is still raising errors and not allowing users to access content on it..</p> ]]> Tue, 23 Mar 2021 16:20:03 +0000 https://status.teachstone.com/incident/ckmm84o2o27193806orlgakxdtk https://status.teachstone.com/incident/ckmm84o2o27193806orlgakxdtk