Teachstone, a Public Benefit Corporation - Web-Based Support Chat Unavailable – Détails de l'incident

Tous les systèmes sont opérationnels

Web-Based Support Chat Unavailable

Résolu
Opérationnel
Signalé le il y a 3 moisA duré 1 jour

Concernés

Apprentissage en ligne

Opérationnel depuis 3:00 PM à 4:37 PM

Plateforme MyTeachstone

Opérationnel depuis 3:00 PM à 4:37 PM

Boutique Teachstone

Opérationnel depuis 3:00 PM à 4:37 PM

Services vidéo

Opérationnel depuis 3:00 PM à 4:37 PM

Site Web public

Opérationnel depuis 3:00 PM à 4:37 PM

Appli IOS Teachstone

Opérationnel depuis 3:00 PM à 4:37 PM

Mises à jour
  • Résolu
    Résolu

    Hi all,

    All web support chat functionality has been restored across our entire web presence. Thank you for your patience as we worked to resolve this issue.

  • Surveillé
    Surveillé

    Support web chat functionality has now been restored on:

    • 2008 observations and learning resources v1

    • Public website

    Fixes are in progress for support web chat on:

    • Online courses / LMS

    • Community

    Thank you again for your patience as we work to restore this important function throughout our web presence.

  • Mettre à jour
    Mettre à jour

    Hi all!

    Thank you for your patience as we mitigate and resolve this issue.

    Webchat is now working again on:

    * Online store

    * Public status page

    * Dashboard (MyTeachstone platform landing page)

    * myCLASS

    TBD

    * 2008 CLASS observations and Learning Resources v1 - fix identified, deployment in progress

    * Online courses - teams are working together to create the fix - will not be fixed today

    More updates when we have more progress to share.

  • Identifié
    Identifié

    We have identified a fix - online store web chat (store.teachstone.com) is working again.

    More updates to follow as we work to resolve this issue across the MyTeachstone platform.

  • Détecté
    Détecté

    Our web-based support chat is down, and our team is actively working to identify and implement a fix.

    In the meantime, we’re still here for you—please reach out to us via our support form or by email if you need assistance:

    We sincerely apologize for the inconvenience and appreciate your patience. We’re committed to resolving this as quickly as possible and will update this page as soon as we have more information.