Teachstone, a Public Benefit Corporation - learn.teachstone.com - timing out for some users – Incident details

All systems operational

learn.teachstone.com - timing out for some users

Resolved
Operational
Started about 3 years agoLasted about 3 hours

Affected

Online Learning

Operational from 5:57 PM to 9:14 PM

Updates
  • Resolved
    Resolved

    LMS performance has been restored for all users.

  • Monitoring
    Monitoring

    The database reboot has been completed - we are watching to see if performance has improved for users who reported site slowness before the reboot.

  • Identified
    Identified

    The vendor will be rebooting the database system behind the LMS to restore service and performance - expect 5-10 minutes of downtime as they do this. Will update again once service is restored.

  • Investigating
    Investigating

    Hi,

    Our LMS is timing out for some users - our vendor has been notified about the response time issues we are experiencing.