Teachstone, a Public Benefit Corporation - Web-Based Support Chat Unavailable – Detalles del incidente

Sistemas funcionando con normalidad

Web-Based Support Chat Unavailable

Resuelto
En funcionamiento
Iniciado el hace 3 mesesDuró 1 día

Afectado

Aprendizaje en línea

En funcionamiento de 3:00 PM a 4:37 PM

Plataforma MyTeachstone

En funcionamiento de 3:00 PM a 4:37 PM

Tienda Teachstone

En funcionamiento de 3:00 PM a 4:37 PM

Servicios de video

En funcionamiento de 3:00 PM a 4:37 PM

Sitio web público

En funcionamiento de 3:00 PM a 4:37 PM

Aplicación Teachstone para iOS

En funcionamiento de 3:00 PM a 4:37 PM

Actualizaciones
  • Resuelto
    Resuelto

    Hi all,

    All web support chat functionality has been restored across our entire web presence. Thank you for your patience as we worked to resolve this issue.

  • Supervisando
    Supervisando

    Support web chat functionality has now been restored on:

    • 2008 observations and learning resources v1

    • Public website

    Fixes are in progress for support web chat on:

    • Online courses / LMS

    • Community

    Thank you again for your patience as we work to restore this important function throughout our web presence.

  • Actualizar
    Actualizar

    Hi all!

    Thank you for your patience as we mitigate and resolve this issue.

    Webchat is now working again on:

    * Online store

    * Public status page

    * Dashboard (MyTeachstone platform landing page)

    * myCLASS

    TBD

    * 2008 CLASS observations and Learning Resources v1 - fix identified, deployment in progress

    * Online courses - teams are working together to create the fix - will not be fixed today

    More updates when we have more progress to share.

  • Identificado
    Identificado

    We have identified a fix - online store web chat (store.teachstone.com) is working again.

    More updates to follow as we work to resolve this issue across the MyTeachstone platform.

  • Investigando
    Investigando

    Our web-based support chat is down, and our team is actively working to identify and implement a fix.

    In the meantime, we’re still here for you—please reach out to us via our support form or by email if you need assistance:

    We sincerely apologize for the inconvenience and appreciate your patience. We’re committed to resolving this as quickly as possible and will update this page as soon as we have more information.