Teachstone, a Public Benefit Corporation - Historique des incidents

Tous les systèmes sont opérationnels

Online Learning - Opérationnel

MyTeachstone Platform - Opérationnel

Teachstone Store - Opérationnel

Video Services - Opérationnel

Public Website - Opérationnel

Appli IOS Teachstone - Opérationnel

Historique des incidents

sept. 2021

Aucun incident signalé ce mois-ci

août 2021

08/04/2020 5-7 PM EST - LMS infrastructure upgrade - My Courses tile unavailable for 2 hours
  • Terminé
    août 04, 2021 à 21:00
    Terminé
    août 04, 2021 à 21:00

    Our vendor will be upgrading the infrastructure for our LMS (Totara) - online learning services that are hosted through the LMS will be unavailable during this time (My Courses tile in your dashboard).

juil. 2021

learn.teachstone.com - timing out for some users
  • Résolu
    Résolu

    LMS performance has been restored for all users.

  • Surveillé
    Surveillé

    The database reboot has been completed - we are watching to see if performance has improved for users who reported site slowness before the reboot.

  • Identifié
    Identifié

    The vendor will be rebooting the database system behind the LMS to restore service and performance - expect 5-10 minutes of downtime as they do this. Will update again once service is restored.

  • Détecté
    Détecté

    Hi,

    Our LMS is timing out for some users - our vendor has been notified about the response time issues we are experiencing.

KinderCare - CDA registration and purchase process failing
  • Résolu
    Résolu

    The vendor identified the issue and implemented a fix - the Kindercare CDA storefront is once again fully operational.

  • Détecté
    Détecté

    The KinderCare storefront, https://kce.teachstone.com, is currently not allowing users to purchase access to the CDA.

    No other e-commerce purchases are impacted by this outage.

    We are in contact with the vendor and will provide further updates as a fix is identified and implemented.

MMCI and MTP - video clipping currently unavailable
  • Résolu
    Résolu

    Our vendor has updated their backend settings and clipping is now working again for all online programs that use video clipping.

  • Identifié
    Mettre à jour

    We are continuing to work with the vendor to identify a permanent fix for this - workarounds are in place to ensure that both MTP and MMCI programs can and are continuing without interruption.

  • Identifié
    Identifié

    Our video hosting and streaming partner has identified an issue with their platform that is preventing this functionality from working and is working on a fix for it. Internally our tier 3 staff have provided an easy workaround for coaches to use while we wait for the vendor to implement their fix - no ETA on when the vendor will have a fix implemented.

  • Détecté
    Détecté

    Our tier 3 team is working with our video services platform provider to find root cause and resolve this issue as soon as possible.

juil. 2021 à sept. 2021

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