Teachstone, a Public Benefit Corporation - Historial de avisos

LMS performance has been restored for all users.

The database reboot has been completed - we are watching to see if performance has improved for users who reported site slowness before the reboot.

The vendor will be rebooting the database system behind the LMS to restore service and performance - expect 5-10 minutes of downtime as they do this. Will update again once service is restored.

The vendor identified the issue and implemented a fix - the Kindercare CDA storefront is once again fully operational.

Our vendor has updated their backend settings and clipping is now working again for all online programs that use video clipping.

We are continuing to work with the vendor to identify a permanent fix for this - workarounds are in place to ensure that both MTP and MMCI programs can and are continuing without interruption.

Our video hosting and streaming partner has identified an issue with their platform that is preventing this functionality from working and is working on a fix for it. Internally our tier 3 staff have provided an easy workaround for coaches to use while we wait for the vendor to implement their fix - no ETA on when the vendor will have a fix implemented.

Product key activation is now functioning as expected and this issue is resolved.

No further reports of problems. Service fully restored.

Closed captioning and other video-playback related services are restored for all users. Monitoring to make sure we are fully restored before closing the incident.